Privacy Policy
We collect only the information reasonably needed to operate orders, support customers, detect fraud, and maintain the security of RunePin.
Information we collect
We may collect personal details such as your name, email address, phone number, account credentials, billing details, order details, communication history, and any game account or delivery identifiers you provide for top-ups, gift cards, or digital fulfilment.
We may also collect device, browser, IP, cookie, and usage information to help operate and secure the platform.
How we use your information
Your information may be used to create and manage accounts, process payments, fulfil top-up or gift card orders, provide customer support, send service updates, detect abuse, prevent fraud, improve our services, and comply with legal or regulatory obligations.
We do not require unnecessary personal data beyond what is reasonably connected to order processing, customer support, security, and platform operations.
Sharing, processors, and service partners
We may share limited necessary information with payment processors, fraud-prevention tools, customer support systems, logistics partners, digital fulfilment partners, code issuers, game-related partners, or technology vendors strictly to the extent reasonably necessary to process orders and operate the platform.
We do not sell your personal information as part of a general customer database sale model.
Cookies, analytics, and security
Cookies and similar technologies may be used for login continuity, cart/session support, analytics, personalization, and fraud prevention. You can control many cookie preferences from your browser settings, though some site features may not function correctly if essential cookies are blocked.
We maintain reasonable administrative, technical, and operational safeguards intended to protect user data from unauthorized access, misuse, alteration, or disclosure.
Retention and legal compliance
We retain data for as long as reasonably required for fulfilment, support, dispute handling, fraud prevention, business records, taxation, legal defence, and compliance obligations under applicable Indian law.
Where applicable, our handling of personal data is intended to align with reasonable data-protection expectations under Indian law, including evolving digital personal data compliance standards.
Your contact and privacy choices
You may contact us to update key account information, request support, report an issue, or raise questions regarding the handling of your personal data. Some requests may be subject to identity verification, security review, pending transactions, or legal retention obligations.
Please avoid sharing unnecessary sensitive information through chat, tickets, screenshots, or social channels unless it is required to resolve your support issue.