Refund Policy
Digital top-ups, gift cards, and code-based products are usually non-refundable after successful delivery, but verified failed or duplicate cases may still be reviewed.
Digital goods and general refund rule
Top-ups, in-game currency, prepaid balances, voucher codes, subscription activations, and gift cards are digital goods. Once they are successfully delivered, activated, revealed, credited, or redeemed, they are generally non-refundable and non-returnable by nature.
This rule applies because digital delivery is immediate and cannot ordinarily be physically recovered after use or redemption.
Cases that may qualify for review
A refund, replacement, retry, or wallet credit may be considered where a digital order fails due to our technical issue, remains undelivered after verification, is duplicated because of a system error, or cannot be fulfilled due to verified stock or partner failure.
Approval is subject to order verification, payment confirmation, fraud review, partner validation, and evidence submitted by the customer.
Wrong details and customer-entered mistakes
If an order is processed using the user ID, server ID, game region, phone number, email address, or other destination details entered by the customer, and those details were incorrect, the order may not be eligible for refund, return, or reversal.
Customers should carefully verify all destination details before confirming payment.
Gift cards, voucher codes, and prepaid keys
Gift cards, prepaid codes, and digital keys are not eligible for return once delivered, shown, or redeemed. If a customer claims that a delivered code is invalid, unusable, or already redeemed, the issue must be reported promptly along with screenshots, redemption errors, and full order details so that it can be checked with our supplier or issuer.
No replacement or refund can be guaranteed until issuer-side verification is completed.
Refund method, timing, and payment review
Where a refund is approved, RunePin may issue the amount to the original payment source, as store wallet credit, or through another reasonable method based on payment channel restrictions and verification status.
Approved refunds are generally processed within 5 to 7 business days, though banking, UPI, wallet, or card networks may take additional time to reflect the reversal.
Physical items, if listed separately
If any physical item is listed on the platform separately from digital products, that item may carry its own return or replacement conditions based on product condition, delivery verification, and the applicable listing rules shown on the product page.
Unless specifically stated otherwise, the digital product rules above remain stricter than physical item rules.